1. Acceptance of Terms

By creating an order, visiting our website, or using any services provided by SHUSHUA STORE, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service. If you do not accept these terms, you must not use our website or services.

2. Legitimate Digital Fulfillment & Zero-Password Policy

SHUSHUA STORE operates strictly as a legitimate provider of authorized digital products, Discord digital perks, and gaming top-ups. We respect publisher guidelines and user security:

• Zero Password Rule: We NEVER ask for, record, collect, or store your personal Discord password, email password, or session authentication tokens.
• Authorized Delivery: Discord items are delivered via legitimate gift links, server boost invitations, or official redemption links.
• Game Top-Ups: For games including Mobile Legends: Bang Bang, Free Fire, and PUBG Mobile, we only collect public Player IDs and Zone/Server IDs to credit currency through authorized payment rails.

3. Accuracy of Customer-Provided Information

Customers are solely responsible for ensuring that all account identifiers, Player IDs, Server/Zone numbers, and delivery email addresses submitted at checkout are completely accurate. Once an automated or manual delivery has been credited to the exact ID provided by the customer, the transaction cannot be cancelled, reversed, or refunded.

4. Payment Processing & Reseller Disclosures

SHUSHUA STORE supports multiple authorized payment methods:

• ABA PayWay & KHQR: Local Cambodian transactions are generated and settled via National Bank of Cambodia (Bakong) standards.
• Cards & PayPal (Paddle): For international customers paying via Credit/Debit card or PayPal, our order process is conducted by our authorized reseller Paddle.com (Paddle Payments Ltd), who acts as the Merchant of Record (MoR) for all such orders.

5. Fulfillment SLAs & Service Availability

The vast majority of digital purchases are fulfilled automatically within 1 to 15 minutes. In rare scenarios such as publisher game maintenance, third-party server downtime, or additional payment screening, processing may take up to 24 hours. Our support desk operates 24/7 to resolve any delivery inquiries.

1. Information We Collect

We respect customer privacy and adhere strictly to data minimization standards:

• Contact Information: Customer email address and optional name, used exclusively to deliver order confirmations, tracking links, and official PDF receipts.
• Public Gaming Identifiers: Player ID, Zone ID, and Server ID necessary to direct top-ups to the correct in-game profile.
• Discord OAuth2 Data (Optional): If you choose to log in via Discord, we receive only your public Discord User ID, username, and avatar URL. We never access private direct messages, friend lists, or server management rights.

2. Zero Banking Card & Credential Storage

SHUSHUA STORE does not collect, process, or store raw debit/credit card numbers or CVV codes on our servers. All international card payments are encrypted and handled directly by Paddle's PCI-DSS Level 1 compliant infrastructure. Local Cambodian KHQR payments are signed within your banking app (ABA Mobile, Bakong, Wing, etc.).

3. Use of Information

Customer data is utilized solely for order delivery, security verification, fraud prevention, generating receipts, and answering support requests. We do not sell, rent, or trade your personal data to any advertisers, third-party marketing companies, or brokers.

4. Guest Orders & Discord Account Linking

Customers can make purchases as a guest without signing in. If a customer later connects a Discord account using the same email address, their verified guest order history automatically synchronizes into their Discord customer dashboard.

5. Data Rights & Deletion

You have the right to request access to or permanent deletion of your customer contact record at any time by opening a ticket with our Customer Support desk.

1. Non-Tangible Digital Goods

Due to the irreversible nature of instant digital goods, Discord digital perks, and game currency credits, all orders that have been successfully fulfilled, credited, or redeemed are strictly final and non-refundable.

2. Refund Guarantee Conditions

Customers are guaranteed a 100% full refund or replacement under any of the following circumstances:

• Delivery Failure: An order could not be fulfilled within 24 hours due to technical supplier failure or product stock unavailability.
• Duplicate Transaction: You were accidentally billed multiple times for a single order due to a network glitch.
• Pre-Fulfillment Cancellation: You contact support requesting cancellation before automated fulfillment or manual order handling has begun.
• Defective Digital Code: A delivered digital redemption code is proven to be invalid prior to delivery (verified against supplier activation logs).

3. How to Submit a Refund Claim

To request a refund or dispute an unfulfilled order:

1. Locate your unique Order ID (e.g. SHU-YYYYMMDD-XXXXXX) on your receipt or confirmation email.
2. Click Support on our storefront or email our billing desk.
3. Our team will investigate the supplier logs and issue a prompt refund or replacement within 2 to 24 hours.

4. Fraudulent Disputes & Chargebacks

Filing a fraudulent chargeback or bank dispute for digital items that have been verified as delivered to your account will result in a permanent blacklisting from SHUSHUA STORE and potential reporting to payment fraud prevention registries.